PRIVACY POLICY

At Platero Creative Group ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or engage with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

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1. Information We Collect

We may collect information that you voluntarily provide when interacting with our website or business, including:

• Personal Information: Name, email address, phone number, and other contact details.

• Business Information: Company name, business address, and professional contact information.

• Project Information: Project descriptions, design preferences, budgets, measurements, plans, photographs, documents, and other materials submitted for consultation or project development.

• Communications: Information shared through contact forms, emails, consultations, or other communications with our team.

• Technical Information: IP address, browser type, device information, and website usage data collected through cookies or similar technologies.

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2. How We Use Your Information

We use collected information for legitimate business purposes, including:

• Responding to inquiries and consultation requests.

• Preparing proposals, estimates, and project agreements.

• Providing design, branding, creative, and related services.

• Managing client relationships and project communications.

• Processing payments and business transactions.

• Improving our website, services, and overall user experience.

• Maintaining website security and preventing fraudulent activity.

• Complying with applicable legal and regulatory requirements.

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3. Project Files and Client Materials

Information and materials provided to us in connection with a project, including drawings, plans, photographs, concepts, business information, and other project documents, are used solely for purposes related to the requested services and project execution.

We take reasonable steps to maintain the confidentiality of client-provided information and do not publicly disclose confidential project materials without appropriate authorization, except where required by law or necessary to provide our services.

Any use of completed project images or work for portfolio, promotional, or marketing purposes will be subject to applicable agreements and permissions.

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4. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and enhance the browsing experience.

These technologies may collect information about how visitors interact with our website. You can manage or disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

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5. Third-Party Services

We may use trusted third-party providers to support our business operations, including website hosting, analytics, payment processing, file storage, communication platforms, and other business-related services.

These providers may have access to certain information only as necessary to perform their services on our behalf and are subject to their own privacy practices and policies.

We are not responsible for the privacy practices of independent third-party websites or services.

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6. Sharing of Information

Platero Creative Group does not sell personal information for monetary consideration.

We may share information with trusted service providers, contractors, or professional collaborators when necessary to provide our services, manage projects, process transactions, or fulfill contractual obligations.

We may also disclose information when required by law, legal process, or to protect our rights, property, or business operations.

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7. Data Security and Retention

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, comply with legal obligations, and resolve disputes.

Although we take reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

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8. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you.

• Request correction of inaccurate personal information.

• Request deletion of personal information, subject to applicable exceptions.

• Obtain a copy of certain personal information.

• Opt out of certain types of personal data processing where applicable.

To exercise any applicable privacy rights, please contact us using the information provided below.

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9. Children's Privacy

Our website and services are intended for businesses, professionals, and general audiences. We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been collected from a child without appropriate parental consent, we will take reasonable steps to delete that information.

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10. External Links

Our website may contain links to third-party websites, platforms, or services. These websites operate independently and have their own privacy policies. We encourage visitors to review the privacy practices of any external websites they access.

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11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, website functionality, or applicable laws.

Any updates will be published on this page with a revised "Last Updated" date. Continued use of our website following the publication of changes constitutes acknowledgment of the updated policy.

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12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Platero Creative Group

Website: www.platerocreativegroup.com

Email: INFO@PLATEROCREATIVEGROUP.COM

Location: 5711 BROADWAY ST, ALAMO HEIGHTS, 78209, Texas, United States